FAQ

No. Every image begins with a photograph I take myself. My artwork is not AI-generated.

If you're in doubt about what size would fit best, please contact me!  With a photo and measurement of your wall, I can create a free mockup and place the canvas, scaled to size, on your wall.  In addition to sizes, it's very helpful to visualize how my western and rustic artwork will complement your decor.

Canvas wraps, float-framed canvases, and custom framed photo prints arrive ready to hang with hanging hardware installed. Paper photo prints and mounted photo prints require separate framing; no frame or hanging hardware is included.

A canvas gallery wrap is a photograph printed on canvas and stretched over solid wood bars, without an outer decorative frame. I use mirrored edges: the edges of the photograph are reflected onto the sides so the full photograph stays on the front.

A float-framed canvas adds a solid wood frame with a small gap around the canvas. Both options arrive ready to hang.

Compare canvas and print options.

Both options use the same 250 gsm, acid-free photo paper with a semi-gloss / lustre finish. A paper print is unmounted. A mounted print is permanently bonded to 3/16-inch white foamcore, giving it rigid support and making it easier to handle and frame.

Both arrive without a frame or hanging hardware and require separate framing for wall display. Framing is especially important for mounted prints larger than 16x24 inches to help reduce the risk of warping.

To ensure your Canvas Gallery Print remains vibrant and in excellent condition over time, here are some simple care and maintenance tips:

Avoid Direct Sunlight: While my canvas prints are UV resistant, prolonged exposure to direct sunlight can still cause fading. Position your artwork in a place where it will receive indirect or diffused light to preserve the colors.

Dust Regularly: Lightly dust your canvas prints using a soft, dry cloth or a feather duster. Avoid using cleaning chemicals or water, which can damage the surface of the canvas.

Keep Away from High Humidity: Areas with high humidity can potentially lead to mildew. Try to hang your prints in a climate-controlled environment.

Handle with Care: When moving your canvas, avoid touching the surface directly. Always support the frame or the edges of the canvas to prevent stretching or puncturing. 

Each piece is made to order. Photo prints and mounted prints typically take 3 business days to produce, canvas gallery wraps and float-framed canvases approximately 4 business days, and custom framed prints up to 7 business days. During busy holiday periods, production may take up to 2 additional business days.

After shipment, transit typically takes 1-5 business days within the continental United States. Delivery times to Alaska and Hawaii are typically 3-7 business days.

Business days are Monday through Friday, excluding holidays. These timeframes are estimates, not guaranteed arrival dates. I’ll send tracking information when your order ships.

See my Shipping & Delivery Policy for full details.

I work with professional print labs that print, frame, and ship my artwork from within the USA. I select these labs for their product quality and customer service.

I don't sell my digital files except in the rare case that a product is needed that is not offered by the print labs I use. If you are shopping for an unusual photography product that I don't have listed, please get in touch!

I can make many adjustments—contact me to discuss your idea. Common requests include converting a color photograph to black and white or adding a family name or date. For personalized artwork, I’ll send a mockup for your approval before printing.

See more information about personalized western art here.

I also have a few "designed to be personalized" western artworks to include baby or family names, cattle brands, logos, etc.  See those here.

I’ll replace any artwork that arrives damaged, defective, or incorrect free of charge, including replacement shipping. This applies to custom and personalized items too.

Please email teri@terijames.com promptly with your order number, a description of the issue, and photos of the artwork. For shipping damage, please also include photos of the packaging. I’ll help arrange your replacement.

See my Returns, Refunds & Cancellations Policy for full details.

You have lots of options!  I usually take my wall art prints to Hobby Lobby, or a custom framer if you have one locally.  There you can see the frames and mats available and select the options that look best with the print and with your decor.

If you haven’t ordered yet and would prefer artwork that arrives ready to hang, I also offer custom framed photo prints.

A frame’s listed size generally describes the print or mat it holds, not its outside dimensions. Without a mat, a 24" × 36" print needs a frame made for that print size. Adding a mat requires a larger frame. The finished outside dimensions depend on the frame style and mat width.